Warranty Policy

Shoppvi's warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. On selected products and in instances where shoppvi is considered the seller, warranty repairs will be carried out at shoppvi's related service centers. In instances where a product is bought through a seller that is not shoppvi, the terms of the respective seller’s warranty will apply.
Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product seller’s discretion). Not all products are covered by the warranty; always check the product listing to know if it includes warranty benefits. In the case of a refund, the customer must return all the accessories of the product. Otherwise, the amount of any missing item will be deducted from the amount of the product.
In cases where shoppvi are considered the seller, a twelve (12) month warranty will be provided for eligible items purchased within Egypt. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer's warranty, we'll issue a replacement or, if a replacement isn't available, you'll be refunded in full.
To avail of warranty services if a defect occurs in your product within the valid warranty period, please send a message with an attached picture of your product to the shoppvi customer service e-mail: care@shoppvi.com. shoppvi shall contact you as soon as possible to validate the claim and to set a time for collection. Once collected and approved by shoppvi, the product shall be sent for repair at the service center and returned back to you within 21 working days.


Warranty Duration

Number of Claims per Product*


12 months (Egypt)


Third Party

Please refer to third party warranty terms

Please refer to third party warranty terms

*Protected during warranty period
By submitting your product for repair, you consent to shoppvi and/or a third party repairing your product and you provide permission for your contact details to be used in connection with the repair service. For further details relating to warranties, please see the Terms of Sale located on the website.